Viber is an app with over a billion users worldwide and is one of the most widely used applications by Mongolians in their daily lives. Beyond being just a chat platform, Viber also offers Viber Business services—providing a brand-new channel for businesses to communicate with their customers. A business account on Viber differs from a personal account in that it comes with an official blue verification badge. Communicating with customers through this verified channel creates a sense of security and trust. It also supports chatbot integration for automated responses and allows multiple operators to manage the account simultaneously.
Let’s briefly explain the different marketing and business services offered by Viber: Viber Business Messages, Viber Business Calls, Viber Chatbots, and Viber Ads.
1. Viber Business Messages
Viber Business Messages is a messaging solution that enables businesses to connect with customers directly and easily. It allows companies to send automated messages such as one-time passwords (OTP) and order confirmations, as well as informational and promotional messages—delivered effectively to both targeted segments and mass audiences.
In other words, you can integrate your brand’s Viber business account with your other systems and communication channels, creating an ideal environment for driving additional sales and customer engagement.
Reach your customers through these three types of messages:
- Promotional essage – A marketing solution designed to deliver special offers, promotions, and exclusive deals to customers.
- Conversational Message – Ideal for real-time, two-way communication with customers.
- Transactional Message – Used for transaction-related messages such as OTPs and other time-sensitive information triggered by a customer’s action, ensuring secure and instant delivery.
2. Viber Business Calls
Viber Business Calls is a calling solution that adds a call button to your business account, allowing customers to connect with your organization’s call center for free from anywhere.
This service helps significantly improve customer satisfaction by making communication fast and convenient. It also enables businesses to receive feedback and important information promptly, while creating a stronger sense of accessibility and closeness with customers.
3. Viber Chatbots
Have you ever imagined being able to assist your customers anytime, anywhere? Viber Chatbots make exactly that possible.
Viber Chatbots provide automated 24/7 responses to customer inquiries, deliver clear and instant information about products and services, and handle orders and requests efficiently. This solution ensures continuous customer support while saving time and operational resources for your business.
4. Viber Ads
Viber Ads is an innovative digital advertising solution that helps brands raise awareness and reach their target audience through engaging and attention-grabbing formats.
This service is designed to deliver ads directly to Viber users while enabling creative marketing strategies that capture interest and increase user engagement. Advertisements can be placed in multiple locations within the app—such as after chats, in contact lists, or after calls—maximizing visibility.
With the ability to combine image, video, and text formats, Viber Ads stands out as a highly dynamic advertising platform. Interactive elements can also be incorporated to encourage immediate user action, helping businesses boost conversions and increase sales.
For more detailed information about Viber Business and Viber Ads services, please contact us directly at +976 7272-7070. Or click here to leave your contact information, and we will get in touch with you shortly.
